Overiew
If you're encountering an error stating "Could not connect to MYOB instance of client: [Client ID]," it indicates a problem with establishing a connection between Ocerra and MYOB AccountRight. Below are several steps to help you troubleshoot and resolve this issue.
Verify Your Credentials
Ensure you are entering the correct username and password for your MYOB account. These credentials should be the same as those you use to access your MYOB AccountRight file directly.
Here's a more detailed article on how to verify your MYOB credentials and connect Ocerra.
API Key Validity
If the integration requires an API key, make sure it is valid and has not expired. You may need to renew or update your API key through your Ocerra settings.
Service Status of MYOB
Occasionally, MYOB may experience outages or undergo maintenance that can affect connectivity. Check MYOB's service status page or contact their support team to confirm there are no current issues.
Select the Correct MYOB Instance or Company File
Make sure you have selected the appropriate instance or company file within MYOB for the integration. The correct selection should match the client ID mentioned in the error message.
OAuth Token Expiry
For integrations using OAuth authentication, the token may expire or be revoked. In this case, re-authenticating Ocerra with MYOB is necessary to refresh the connection.
Next Steps
If you've gone through these troubleshooting steps and still face issues, we recommend contacting Ocerra Support for further assistance. Our team is here to help ensure a smooth and successful integration with MYOB AccountRight.