What to do if data is not extracted correctly on the invoice? : Support Portal

What to do if data is not extracted correctly on the invoice? Print

Created by: Irina Kavchik

Modified on: Wed, 10 Feb, 2021 at 4:27 PM

Short answer: We will train the system to extract it correctly next time for you unless it is an invoice exception.

Some invoice layouts might be tricky to annotate in the first go. If this is your regular supplier, and you need all the lines and columns on the invoice, please get in touch with our support team. You should let us know the invoice number and we'll tweak our AI-algorithm on this invoice layout.

A result will be released in the next system update (usually happens once a week).

If you cannot wait, please enter any missing values manually in Ocerra before exporting.

Irina is the author of this solution article.

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What to do if data is not extracted correctly on the invoice? Print

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