Please read this article about how to process credit notes in Ocerra.
Credit notes are exported the same way as invoices. Ocerra will create a new bill with a negative amount in AccountRight.
Examples of a Credit Note exported from Ocerra:
Handling credit notes with both positive and negative line items:
Issue:
MYOB AccountRight does not support credit notes that contain a mix of positive and negative line items. If such a credit note is exported from Ocerra, MYOB may misinterpret it and post it as a regular bill instead of a credit note.
Solution:
To resolve this, clean up the lines so that the total is negative—ideally leaving just one negative line if appropriate. Once complete, the credit note will export correctly into MYOB.