Credit notes are exported the same way as invoices. Ocerra will create a new bill with a negative amount in AccountRight.
Examples of a Credit Note exported from Ocerra:
Handling credit notes with both positive and negative line items:
Issue:
MYOB AccountRight does not support credit notes that contain a mix of positive and negative line items. If such a credit note is exported from Ocerra, MYOB may misinterpret it and post it as a regular bill instead of a credit note.
Solution:
To resolve this, clean up the lines so that the total is negative—ideally leaving just one negative line if appropriate. Once complete, the credit note will export correctly into MYOB.
Please read this article about how to process credit notes in Ocerra.