Ocerra now displays a notification alert at the top of the screen stating, "Some invoices failed to process (e.g., 1 failed)." Along with this, a badge counter appears next to the Inbox, showing the number of invoices that failed to process—providing you with a quick reference.
Frequently Asked Questions:
1. If the inbox shows an error (e.g., “1 error”), but when you open it the invoice no longer appears in an error state, does this mean the system has already reprocessed the PDF?
Ans: The system does not reprocess invoices automatically. If reprocessed, the invoice will appear as a new item in the Inbox.
2. How long does the error notification remain in the inbox after the system has successfully reprocessed the failed invoice?
Ans: The error notification remains for 7 business days, or you can manually dismiss it.
3. Will inbox not error if we send an invoice to Ocerra in word format or other format other than pdf?
Ans: Word documents are commonly used across industries as supporting documentation or for additional evidence. While Ocerra prioritises PDF attachments for invoice data extraction, Word attachments are treated as supplementary files and not as a cause for errors. So if you do a test email with a Word doc attachment it will not trigger an error or flag in the inbox. This is rare case and we would suggest communication with the supplier to submit documents in PDF format.
Client Actions and For Urgent Invoices:
Ans: If you can't reprocess yourself and the Inbox continues to show an error and it’s not resolving, please log a support ticket for assistance.
Note: If the issue is global, we will notify all clients via email. However, in most cases, it is specific to your account. Common reasons include:
The file is too large
A data extraction error
An accidentally deleted workflow
The appropriate action depends on the type of error. For more details, refer to this support article: Email Inbox: OK and Error States.