To set up automatic forwarding, please follow the instructions:
Setting up automatic forwarding from Outlook.
Setting up automatic forwarding from Gmail.
Troubleshooting
In Ocerra, we protect our email server using industry-standard solutions:
SPF (https://datatracker.ietf.org/doc/html/rfc7208), DKIM (https://docs.aws.amazon.com/ses/latest/dg/send-email-authentication-dkim.html) and SPAM and AV Filters (mid settings).
Our receiving SMTP server checks for reverse DNS settings as well. If your SMTP server is set up correctly, Ocerra will automatically receive emails. No whitelisting is required.
We're also checking for the original sender id in order to match with the supplier list. Please, include it as well in your SMTP headings.
You can read more about it here: https://docs.aws.amazon.com/ses/latest/dg/send-email-authentication-dkim.html
We suggest sending emails using the reputable SMTP Relay server: Sengrid, Gmail or Office365.
datatracker.ietf.orgdatatracker.ietf.org
RFC 7208 - Sender Policy Framework (SPF) for Authorizing Use of Domains in Email, Version 1
Sender Policy Framework (SPF) for Authorizing Use of Domains in Email, Version 1 (RFC 7208)
docs.aws.amazon.comdocs.aws.amazon.com
Authenticating Email with DKIM in Amazon SES - Amazon Simple Email Service
Walks through how to authenticate email with DomainKeys Identified Mail (DKIM) in Amazon SES.
If you get a message like this, please communicate with your IT so that they can review the above settings.
