Overview:
- This article covers the most common integration issues with MYOB AccountRight and how to work around them.
MYOB API timeouts are the most common integration issues. A timeout happens when MYOB server takes more than 30 seconds to respond usually due to their system being overloaded.
You can learn more about this type of issue as MYOB posts it from time to time to the API support portal:
You can also stay up-to-date on ARL's system performance and check any recent disruptions: https://status.myob.com/
As a result, you may experience some integration issues when using Ocerra. In this article we cover the most common issues and how to work around them:
Duplicates and incorrect export results
Manually creating bills in MYOB
If you have previously created invoice manually in MYOB and then exporting it again from Ocerra, MYOB may not provide timely information back to Ocerra that invoice is already created, resulting in a duplicate.
We suggest following one process and avoid manually entering invoices in MYOB when using AP automation.
Using re-export functionality in Ocerra on a regular basis
Duplication may happen even more often if you try to re-export invoice from Ocerra to MYOB. MYOB should update an existing invoice. However, in this scenario it takes more time to respond back to Ocerra that the invoice is in the system and needs updating, instead of creating a new one.
Check the Export result
During the first export the Export Result should state "Inserted", if you re-export, it should stay "Updated". If there was a timeout, it may not update the export result meaning that you will have a duplicate.
Duplicates can occur more commonly if you are using re-export functionally in Ocerra on a regular basis. The re-export option is only designed for one-off scenarios and should not be used as a regular function to avoid duplications.
Export Invoices button is not visible
- The export Invoices button may not show up instantly in Ocerra due to timeouts. This may also affect bulk export. If this happens, please wait and try again later.
Attachments are not exporting
Another result of a timeout issue is that invoice attachments including audit log attachments are not going through to MYOB. As ARL's system tends to get busy from the 20th of each month to the first week of the following month, the best solution we can suggest is to plan exports to MYOB either a week in advance or later in the evening.
If an attachment fails, navigate to the invoice, click "More," and download the attachment. Then, manually attach it to MYOB by dragging and dropping the file. If the audit log fails, please take a screenshot of the workflow log. We have specifically included the invoice number as a reference in case manual attachment of the log is required.
Auto-sync interruption
- Auto-sync of new accounts, jobs or other information may not bring information to Ocerra due to API issues on the MYOB side. If this happens, navigate to MYOB AccountRight settings in Ocerra, update the Last Sync date to a date when new information was created, e.g. a week before and manually sync required data:
For example:
A pop-up window at the top of the right top corner will appear with the number of new jobs synced (if there were any):
