Overview

  • We are aiming to provide the first support response within 1-2 business days. 
  • Ocerra support hours are from Monday to Friday, 8am - 5pm.
  • Ocerra provides a self-service portal and an option to email support.
  • We are a small team and don't have phone support at this stage.


Support email: support@ocerra.freshdesk.com


Or, create a support ticket, see the status of your ticket and progress all in one place: https://ocerra.freshdesk.com/support/tickets/new


Get help via the support portal.


For example:



  • If you haven't received an activation email, you can sign up here:



To quickly access the support page.


Access the Ocerra support page by clicking on the question mark here:


Using support portal

By using a support portal, you create a task for our team. This allows us to help you in a more efficient way; each ticket timeline is available all in one place and much easier to work through compared to email.


If your query relates to a specific invoice, please send us a URL link to the document.





When a ticket is created using our support portal, you can track the progress of your request and view all your other tickets in any status. 

For example:



You can also see your team’s requests within your organisation. This will be helpful if someone has already asked a similar question. 


Asking for assistance via portal helps us to address your question or issue faster, as other team members can see it and reply to it. Also, it is not getting lost in our email, a support ticket is a task that has a priority and status. 


Tips for faster support

By sending your queries via the support portal or support email, we can address your queries in more efficient way.


If your request is related to a specific invoice, please share the URL of the document or invoice number so we can quickly open it up for review.