Overview

  • Learn how to get help from Ocerra support in the most efficient way.


If you are reading this article, you are doing it in our support portal. Go to the main page to view a list of all help articles divided into categories. 


If you have a question, start with searching our support portal to find a quick answer, or browse support articles to learn about useful features that we have in Ocerra.


Contact support from Ocerra Support Portal


If you are have an "accountant" or "supervisor" role in Ocerra, you will receive an invitation email to join our support portal. Please follow instructions in this email to activate your portal access. For example:



When your account in our Freshdesk portal is activated, you can Submit tickets using our support form, for example:




When a ticket is created using our support portal, you can track the progress of your request and view all your other tickets in any status. For example:



You can also see your team’s requests within your organisation. This will be helpful if someone already asked a similar question. 


Asking for assistance via portal helps us to address your question or issue faster, as other team members can see it and reply. Also, it is not getting lost in our email, a support ticket is a task that has a priority and status.  


Alternatively, you can use our support email: support@ocerra.freshdesk.com


Tips for faster support

By sending your queries via support portal or support email, we can address your queries in more efficient way.


If your request is related to a specific invoice, please share the URL of the document or invoice number so we can quickly open it up for review.