Support Portal

To change password, click on your Account Icon, Select Settings then choose Change Password:

1. The system will ask you to type in your old password and create a new one. 

2. Please take note of the following requirements to ensure your new password is secure:

• It must be a minimum of eight (8) characters in length.
• It must contain at least one (1) character from three (3) of the following categories: Uppercase letter (A-Z), Lowercase letter (a-z), Digit (0-9) and Special character (~`! ...@)
• Passwords can't contain your name or parts of it, login ID, email address, initials, first, middle or last name. 

3. Re-enter the new password into the "Confirm Password" field, and then click on the "Update" button. 

In the event that you have forgotten your password, simply click on the "Forgot Your Password" link. Enter your email address, and then click on the "Request Token" button.

A pop-up message will appear, asking you, "Are you sure you want to request a login token for [your email]?" Click "OK" to proceed.

Lastly, please check your email, and you should see a message similar to this one: 

Go back to the login page, please fill in the code in the "Token" field provided. Afterward, you will be prompted to the password change screen.

Multiple Companies

If you manage more than one company, you don't need to update it for each company.

Enable 2FA for additional layer of security: 

• Enable two-factor authentication additional layer of security for your Ocerra account.