Overview:
- Totals do not match alert is designed to notify about the difference in totals after export.
- This is usually related to 1 or 2 cents being off after the export.
Totals do not match alert
During export, it appears at the top right corner:
To review all exported invoices with this message on the Export page, filter the invoice status you are using for export, and set Exported filter = Yes:
There are three most common reasons for this export result:
A supplier's system does not calculate tax amount correctly
Usually, this happens on Xero generated invoices with GST Exclusive lines. For example:
Some other system may generate same rounding error too but most commonly we have observed it with Xero generated invoices.
This problem is described in this article: https://kb.clouddepot.com/knowledge/rounding-issues-in-xero-invoices
Please adjust this rounding the way you would normally do. If you would like to do in Ocerra, you can add new line, code to Rounding and add $0.01 or $0.02 to adjust the total amount on the line level.
Reverse calculation on GST Inclusive invoice lines
Ocerra automatically detects GST Inclusive lines to accurately balance an invoice. However, before posting to your system it requires to reverse calculate them so you have GST Exclusive lines entered in your system.
The reverse calculation may produce the $0.01 or $0.02 cents difference on exported invoice totals. Please adjust it on your end.
GST Free Invoices show the Totals do not match alert
Invoices that are GST free show the Totals do not match alert during export. The export is correct though.
This is a known issue, please ignore this alert on this invoice:
